GridLiance is committed to protecting the personal information shared with us by website visitors. Your privacy is a top priority for GridLiance and we make every reasonable effort to protect the information you provide through this website. This privacy notice describes the personal information we collect through this website, how we use that information, and how we protect it.
INFORMATION WE COLLECT AND HOW WE USE IT
GridLiance only collects information from this website that is voluntarily provided by users of the website. Examples of the information we collect include:
- Personal identifying information like name and address
- Contact information like phone numbers and email addresses
We use information we collect to identify you; to communicate with you; and to improve our business.
When visiting our website, we collect information about how you use the website. This includes the pages you visit as well as information about the device you are using. This information is provided automatically to us by your browser or by using cookies. We collect this information to improve your browsing experience and to address any technical problems that may occur.
The GridLiance website does not knowingly collect personal information from users under age 13 and is in no way directed at children under the age of 13. If you are under the age of 13, please do not submit a request for information, inquiry, or any personal information (including, but not limited to, your name, address, telephone number, or e-mail address) to us. If we learn that information has been submitted, or that we have collected personal information, from a user under the age of 13, we will take immediate steps to delete such information.
SHARING OF PERSONAL INFORMATION
In the normal course of business, GridLiance may share personal information with third parties, including in the following circumstances:
- Personal information may be provided to affiliates or other third parties who assist in providing current and future services.
- Personal information may be provided to: (a) satisfy applicable law, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent or otherwise address fraud, security or technical issues, or (c) protect against imminent harm to the rights, property or safety of GridLiance, its customers or the public.
- We may disclose personal information to the U.S. Department of Energy, North American Electric Reliability Corporation, the Federal Energy Regulatory Commission, and their designees to protect the security of critical infrastructure and key resources and ensure information security. The information may be shared with law enforcement authorities in accordance with applicable law.
- We may disclose and/or transfer personal information to a third party in connection with a merger, acquisition, or sale involving GridLiance or as part of a corporate reorganization, stock or asset sale, or other change in corporate control.
We may also share with third parties certain pieces of aggregated, non–personal information, such as how many customers viewed a web page. Such information would not identify you individually.
THIRD PARTY LINKS ON OUR WEBSITE
While browsing the GridLiance website, you may encounter and choose to access websites or online services operated by companies or agencies that may not be associated with GridLiance. These websites may send their own cookies to you, log your IP address, and/or otherwise collect data or personal information about you and your online activities. GridLiance does not control and is not responsible for what outside entities do in connection with their websites or online services, or how they handle your personal information. Please use caution and consult the privacy policies posted on each outside website that you visit for further information.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
If you want to review and/or update the personal information you have provided to us, you may do so by using the Contact Us information below.
WEBSITE “DO NOT TRACK” REQUESTS
The GridLiance website does not respond to “Do Not Track” signals or other similar mechanisms. “Do Not Track” signals are used by some web browsers to attempt to limit tracking related to your visits to a website.
PROTECTING YOUR PERSONAL INFORMATION
We use industry-standard administrative, technical and physical safeguards and protection practices and controls to ensure the integrity of our systems and to protect your information from loss, misuse, alteration and destruction. Such protection measures include firewalls and Transport Layer Security to protect and encrypt sensitive transmissions. Please be advised, however, that no security system is foolproof and we cannot guarantee the information you provide will never be obtained by unauthorized persons.
Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. We utilize browser cookies to tell us, for example, whether you’ve previously visited our website or if you’re a new visitor. They may also be used to save your preferences while you are visiting a website and to enhance your online experience.
A WARNING ABOUT SOCIAL MEDIA
To provide individuals with more options for contacting GridLiance, we have established LinkedIn and Twitter accounts. As these are public forums, you should be aware that any personal information you choose to disclose through those platforms can be read, collected or used by others and that such disclosures are subject solely to the privacy policies and protections of those forums.
GridLiance has no control over those forums and, thus, is not responsible for any personal information you may choose to disclose through them. You should also be aware that GridLiance will never disclose, or ask for you to disclose, your non-public, personally identifying information (such as your Social Security number, bank information, etc.) through these public forums.
GridLiance recommends that you not submit your non-public, personally identifying information through these avenues. If there is a need for such information, GridLiance will provide you alternative communication methods.
PRIVACY NOTICE UPDATES
We may include a notification on our website home page to notify you of a privacy notice update.